JM-CALL: From a Startup Call Center to 5,000 Clients with Prospector

JM-Call, a rapidly growing call center, has relied on modern tools from the very beginning to efficiently reach potential clients and run outbound campaigns for end customers. In a conversation with Miroslav Surovec, the company's CEO, we got a glimpse into how BizMachine data significantly contributes to their business success.

How it all started

Miroslav Surovec began working with BizMachine shortly after founding JM-Call, when he was looking for a way to quickly and efficiently reach relevant contacts. "Through a recommendation, we reached out to Martin Střecha at BizMachine. At our very first meeting, he showed us the possibilities we could leverage, and we launched our first campaign within just a few days. We needed to reach financial advisors and brokers, and BizMachine delivered a perfectly filtered database," Miroslav explains. Since then, JM-Call has been expanding its contact database and growing its services thanks to what BizMachine Prospector offers.

Speed and efficiency with Prospector

According to Miroslav, the key benefit of Prospector is the time savings and easy access to relevant contacts. "We export contacts and upload them to our dialing system, Daktela. Our operators don't have to spend time searching for information online and can immediately focus on calling," he explains. Prospector significantly streamlines the entire process, cutting the time needed to a fraction of what others spend manually looking up information.

Close collaboration and expert support from BizMachine

Another thing Miroslav Surovec values is the close collaboration with the BizMachine team. "We don't just get data from you — we also get a consultant on the other end of the phone, someone we can always talk to about what's happening at our company and brainstorm ideas for new campaign applications," Miroslav describes. Thanks to this support, JM-Call has access to the latest trends and practices they can immediately apply to their campaigns.

It wouldn't work without BizMachine

Miroslav Surovec emphasizes that without BizMachine, JM-Call wouldn't have access to such extensive databases and filtering capabilities that are crucial for their campaigns. "We've been using BizMachine data since the very beginning of our call center. And I can honestly say that without BizMachine, we might not even be here anymore. It's only thanks to Prospector that we're able to run such successful campaigns, which have been absolutely game-changing for our call center," Miroslav explains.

Targeting large companies and new opportunities

One of the most significant competitive advantages BizMachine has brought to JM-Call is the ability to reach large companies and corporate clients. "Thanks to Prospector, we can get through to even large corporate companies with more than 2,000 employees. That's a huge advantage for a call center, because very few providers offer this," says Miroslav.

Results that speak for themselves

Today, JM-Call manages a portfolio of over 5,000 clients thanks to BizMachine. "BizMachine is absolutely essential for us. It helps us not only reach new clients but also save an enormous amount of time," Miroslav summarizes. He also appreciates that BizMachine constantly innovates and introduces new features that allow JM-Call to expand their campaigns and achieve even better results.